Last updated: April 2026
Welcome to Benchoom. These Terms and Conditions govern your use of our website at benchoom.com and any purchases made through it. By accessing or using our website, you agree to be bound by these terms. If you do not agree, please do not use our site.
1. Acceptance of Terms
By browsing, registering, or placing an order on benchoom.com, you acknowledge that you have read, understood, and agree to these Terms and Conditions, along with our Privacy Policy and Return Policy. These terms apply to all visitors, users, and customers of the site.
You must be at least 18 years old, or have the consent of a parent or guardian, to make a purchase on our website.
2. Products and Pricing
All prices displayed on benchoom.com are listed in US Dollars (USD). We make every effort to ensure that product descriptions, images, and pricing are accurate. However, errors may occur, and we reserve the right to correct any inaccuracies and update information at any time without prior notice.
Prices are subject to change. If a product is listed at an incorrect price due to a typographical error or system issue, we reserve the right to cancel any orders placed at the incorrect price and notify you promptly.
Product availability is not guaranteed. We may discontinue or limit the quantity of any product at our discretion.
3. Orders and Payment
When you place an order on benchoom.com, you are making an offer to purchase. We reserve the right to accept or decline your order for any reason, including stock availability, pricing errors, or suspected fraud.
Once your order is confirmed, you will receive an order confirmation email with your order details. This email does not constitute acceptance of your order. Acceptance occurs when your order is shipped and you receive a shipping confirmation.
Accepted Payment Methods
- Visa
- Mastercard
- American Express
- PayPal (including Pay in 4 installments)
All payments are processed securely. We do not store your credit card information on our servers.
4. Shipping and Delivery
We offer free shipping on all orders worldwide. All shipments are handled by UPS. For full details on delivery times and shipping procedures, please visit our Shipping Policy page.
Estimated Delivery Times
- United States: 5 to 8 business days
- International: 10 to 30 business days (depending on destination)
These are estimates and not guarantees. Delivery times may vary due to customs processing, weather, or carrier delays.
Risk of Loss: All items purchased from benchoom.com are shipped pursuant to a shipment contract. The risk of loss and title for items pass to you upon delivery to the carrier.
5. Returns and Exchanges
We want you to be completely satisfied with your purchase. If you are not, we offer a 7-day exchange policy from the date of delivery. To be eligible for an exchange:
- The item must be unused and in its original condition
- The item must be in its original packaging
- You must contact us within 7 days of receiving your order
For complete details and instructions on how to initiate a return or exchange, please see our Return Policy.
6. Warranty
All piano benches purchased from Benchoom come with a 1-year parts warranty from the date of delivery.
What Is Covered
- Manufacturing defects in materials or workmanship
- Faulty mechanisms (hydraulic lifts, height adjustment hardware)
- Structural failures under normal use
What Is Not Covered
- Damage caused by misuse, accidents, or unauthorized modifications
- Normal wear and tear (fabric fading, minor scratches)
- Damage resulting from improper assembly
How to Make a Warranty Claim
To submit a warranty claim, email us at [email protected] with your order number, a description of the issue, and photos of the defect. We will respond within 2 business days with next steps, which may include sending a replacement part at no cost to you.
7. Intellectual Property
All content on benchoom.com, including but not limited to text, graphics, logos, product images, product descriptions, and website design, is the property of Benchoom and is protected by United States and international copyright, trademark, and intellectual property laws.
You may not reproduce, distribute, modify, or create derivative works from any content on this website without our prior written consent. Unauthorized use of our intellectual property may result in legal action.
8. Limitation of Liability
To the fullest extent permitted by applicable law, Benchoom and its owners, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our website or the purchase of our products.
Our total liability for any claim related to a product or service shall not exceed the amount you paid for that product or service. This limitation applies regardless of the legal theory on which the claim is based.
We do not guarantee that the website will be uninterrupted, error-free, or free of viruses or other harmful components.
9. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of the United States. Any disputes arising from these terms or your use of the website shall be resolved in the courts of the United States. By using our website, you consent to the jurisdiction of these courts.
10. Contact Information
If you have any questions about these Terms and Conditions, please reach out to us:
- Email: [email protected]
- Phone: +1 218-502-7009
You can also visit our FAQ page or Contact Us page for more ways to get in touch.
11. Changes to These Terms
We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Changes will be effective immediately upon posting to this page. We encourage you to review this page periodically to stay informed of any updates.
Your continued use of benchoom.com after any changes to these terms constitutes your acceptance of the revised terms.