Last updated: April 2026
At Benchoom, we want your new piano bench to arrive quickly and safely. Here is everything you need to know about our shipping process.
Free Shipping on Every Order
We offer free shipping on all orders, worldwide. There is no minimum order amount required. Whether you are ordering a single piano bench or multiple items, shipping is always on us.
Shipping Method
All orders are shipped via UPS. We have partnered with UPS to ensure reliable, trackable delivery to your doorstep, no matter where you are in the world.
Processing Time
Orders are processed and dispatched within 24 hours of being placed (business days only, Monday through Friday). Orders placed on weekends or holidays will be processed on the next business day.
Estimated Delivery Times
Delivery times are calculated from the date of shipment, not the date of order. All estimates are in business days and may vary depending on customs processing and local carrier conditions.
| Destination | Estimated Delivery Time |
|---|---|
| United States | 5 to 8 business days |
| Canada | 10 to 20 business days |
| United Kingdom | 10 to 20 business days |
| Australia | 15 to 25 business days |
| Rest of World | 15 to 30 business days |
Please note that these are estimates, not guarantees. Actual delivery times may be faster or slower depending on your location and external factors such as weather or carrier volume.
Order Tracking
Once your order has been shipped, you will receive an email with your UPS tracking number. You can use this number to follow your package in real time on the UPS website or app.
If you do not receive a tracking email within 48 hours of placing your order, please check your spam folder. If it is not there, contact us at [email protected] and we will send it to you right away.
Customs and Import Duties
For international orders, your package may be subject to local customs duties, taxes, or import fees. These charges are determined by your country’s customs office and are the responsibility of the buyer.
Benchoom has no control over these charges and cannot predict their amount. We recommend contacting your local customs office for more information before placing an international order.
Shipping Restrictions
We currently ship to most countries worldwide. However, there may be certain remote locations or regions where UPS service is unavailable. If we are unable to ship to your address, we will notify you promptly after your order is placed and issue a full refund.
Lost or Damaged Packages
If your package arrives damaged or does not arrive at all, please contact us within 48 hours of the expected delivery date. To help us resolve the issue quickly, include the following in your email:
- Your order number
- A description of the damage or issue
- Photos of the damaged package and/or product
We will work with UPS to investigate the issue and arrange a replacement at no additional cost to you. For more on our policies, visit our Return Policy page.
Contact Us
Have a question about shipping? We are happy to help.
- Email: [email protected]
- Phone: +1 218-502-7009
You can also check our FAQ page for answers to common shipping questions, or visit our Contact Us page.